What You Will Learn
Service Advisors hold one of the most importent customer experience roles in the dealership. From balancing the inbound calls while working with customers in the lane, service advisors are often overwhelmed and overworked. By fostering an understanding of how a service BDC relieves this pressure, this Service Advisor Program works to align best practices in your service lane that support the function of the BDC.
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CX Management
Provide a consistent, remarkable customer experience at every touchpoint, including new processes for managing outbound status updates and CSI concerns.
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Service Profitability
Maximize RO dollars with best practices for a thorough walk-around, consulting on additional services, post-write-up follow-up, and next service pre-booking strategies.
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Biz Dev 101
Build a foundational understanding of the principles and functions of a service BDC and what today's customers have come to expect in the way of communication.
