Course Curriculum

  • 01

    Phone Skills Success

    • Call Theory

    • Call Success

    • Embrace the Customer

    • Always Ask for an Appointment

    • Transfers of Opportunity (TOs)

    • Knowledge Check
  • 02

    Chat Skills Success

    • Chat Theory

    • Chat Success

    • Knowledge Check
  • 03

    Text Skills Success

    • Text Theory

    • Text Success

    • Knowledge Check

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