Empower your people to build a great customer experience and maximize sales and service opportunities by implementing successful business development strategies and best practices.
Consumers today seek more mobility, flexibility, and value self-service in the moments they choose. Learn to empower your BDC team with a "Serve Don't Sell" mentality, not just closing tactics designed to get them into the store.
Learn process and strategies to ensure that all sales opportunities are being properly handled, enabling Sales Managers to monitor their staff with ease to ensure profitability and maintain accountability.
Maximize every business development opportunity within your service department and create the best service experience possible while maintaining productivity goals.
Automatically train your business development teams to outperform the competition by providing the best customer experience and maximizing every lead source.
Align your sales and business development departments to maximize your success while developing your salespeople with the skills and confidence to master every lead and close more deals.
Brand Promise and Customer Experience don't stop on the showroom floor. Transform your service department to address the changing expectations and deliver an exceptional experience in every touchpoint.
Create a great first impression at your dealership. Biz Dev U will teach receptionists industry leading tactics on proper phone and floor traffic handling and how to identify the customer’s needs to create an exceptional experience.
The objective of internet management in today's market is to provide the customer with a convenient, transparent experience, allowing them to do more steps of the shopping process online, and speed up the overall buying process.
In today's market, managing change is a skill required of most leaders. Improve customer experience and lead management tactics to close more leads.
Set goals for the areas you want to improve, learn how to interpret the results, and align your brand promise with customer experience.
Director of Training
“I am so happy with the training that we have gotten from Proactive's Biz Dev University! Everyone in my store has been certified in the program including, and most importantly, all my managers. Our team better understands lead and process management and how to measure our success better than ever before.”
“Biz Dev University has been an absolute asset to our entire team. With a customer care department as big as ours it can get difficult managing the training needs of so many different people so having a tool like Biz Dev U to act as a sort of "training assistant" has been so helpful and the quality of the content is excellent.”
“We increased our sales by 28% and service by 24% just by getting our staff certified on the BDC Training Network. And, with reinforcement training from the real-time coaching alerts, we've been able to keep our staff performing at this level.”