Course Curriculum

  • 01

    Introduction

    • What is Business Development?

    • Serving Today's Customers
  • 02

    Foundations

    • Service Advisor Role in Business Development

    • Working with Service BDC Agents

    • Daily Expectations for Service Advisors

    • Knowledge Check
  • 03

    Service Advisor Best Practices

    • Greeting Service Customers

    • Effective Service Write-Up

    • Status Update Process

    • Post Write-Up Consultation

    • Delivery and Pre-Booking

    • Knowledge Check
  • 04

    Course Completion Test

    • Biz Dev for Service Advisors

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