What You Will Learn

This executive training program starts with a fundamental understanding of the principles and function of a business development initiative with a focus on acheiving customer experience excellence, effectively managing service opportunities, and developing the habits and skillsets of your entire dealership staff.

  • Customer Loyalty

    Building customer and brand loyalty through a business development initiative.

  • Lead Management

    Playbook on lead management processes to engage, appoint, & convert more leads.

  • Dealership Growth

    Operation blueprint for generating leads and effective follow-up to drive growth.

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Training Plan Courses

Here are all the courses that are included in this training plan certification.

Meet Your Trainers

Instructor Bio:

Mike Overy, Managing Partner of Proactive Dealer Solutions, has been inspiring management teams in the automotive industry for over 30 years. Mike has become one of the most respected names in the automotive industry and a highly sought after automotive industry speaker with endorsements by manufacturers, automotive associations, and automotive groups.

Mike Overy

Managing Partner

Reviews

"Everyone in my store has been certified in the program including, and most importantly, all my managers. Our team better understands lead and process management and how to measure our success better than ever before.” ~ PAT PRESTON, DEALER PRINCIPAL, PRESTON SUPERSTORE

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