Course Curriculum

  • 01

    Introduction

    • Understanding Service Lead Management

    • Handling Fresh Inbound Service Leads

    • Service Lead Follow-Up

    • Knowledge Check
  • 02

    Managing Your Service Business Development Initiative

    • Service Management Huddle

    • Priority of Service Activities

    • Status Update Process Management

    • Pre-Booking Process Management

    • Service Capacity and Work Mix

    • Knowledge Check
  • 03

    Measuring Service Success

    • Service Benchmarking

    • Success Measurement

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