Course Curriculum

  • 01

    Phone Customer Experience

    • Service Phone Assessment

    • Greeting Best Practices for Service Customers

    • Call Transfer Best Practices for Service Customers

    • Creating a Consistent Service Phone Experience

    • Knowledge Check
  • 02

    Internet Customer Experience

    • Service Internet Self-Assessment

    • VIP Service Internet Customer Experience

    • Knowledge Check
  • 03

    Dealership Customer Experience for Service

    • Service Drive Self-Assessment

    • VIP Service Drive Customer Experience

    • Knowledge Check