Course Curriculum

  • 01

    Introduction

    • Understanding Sales Lead Management

    • Handling Fresh Inbound Sales Leads

    • Sales Lead Follow-Up

    • Knowledge Check
  • 02

    Inbound Sales Call Management

    • Components of a Solid Inbound Sales Call Process

    • All Calls Recorded

    • Receptionist Log

    • Phone Opportunity Card

    • 15 Minute Follow-Up Window

    • Inbound Call Management Engagement and Accountability

    • Knowledge Check
  • 03

    Floor Management

    • Components of a Solid Floor Process

    • Floor Coordinator/Manager

    • Floor Opportunity Card

    • 45 Minute Follow-Up Window

    • Sales Management Engagement and Floor Accountability

    • Knowledge Check
  • 04

    Internet Management

    • Components of a Solid Internet Process

    • Internet Response Time

    • Email Response Quality

    • Internet Priority of Activities

    • Internet Management Engagement and Accountability

    • Knowledge Check
  • 05

    Chat Management

    • Components of a Solid Chat Process

    • Chat Management Engagement and Accountability

    • Knowledge Check
  • 06

    Text Management

    • Components of a Solid Text Process

    • Text Management Engagement and Accountability

    • Knowledge Check
  • 07

    Proactive Sales Campaign Management

    • Types of Sales Campaigns

    • Sales Campaign Builder

    • Campaign Management Engagement and Accountability

    • Knowledge Check