Course Curriculum

  • 01

    Introduction

    • “NEW” Skilling Employees – What’s Important Today?

    • Putting the Right People in the Right Roles

  • 02

    Foundations

    • Digital Retailing Champion

    • Job Descriptions for Evolving Roles

    • Setting Performance Expectations

    • Knowledge Check
  • 03

    Development

    • Follow-Up Processes that Improve Customer Engagement

    • Increase Close Rates Without Sacrificing Gross

    • Knowledge Check
  • 04

    Course Completion Test

    • Optimizing Your Greatest Asset