Course Curriculum

  • 01

    Showroom Customer Experience

    • Sales Dealership Self-Assessment

    • VIP Showroom Customer Experience

    • Reverse TO

    • Sales Appointment Show Process

    • Knowledge Check
  • 02

    Showroom Process Management

    • Components of a Solid Floor Process

    • Floor Manager

    • Floor Opportunity Card

    • 45 Minute Window

    • Management Engagement and Accountability

    • Knowledge Check
  • 03

    Turning Ideas Into Implementation

    • Operationalizing New Standards

    • Aligning Processes with Tools & Technology

    • Knowledge Check

    • Process Mapping for Showroom Leads

    • Seamless Processes Create Omnichannel Customer Experiences
  • 04

    Course Completion Test

    • Managing Showroom Leads

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