Course Curriculum

  • 01

    Customer Experience

    • Internet Experience Challenges

    • Sales Internet Self-Assessment

    • VIP Sales Internet Customer Experience

    • Knowledge Check
  • 02

    Process Management

    • Components of a Solid Internet Process

    • Internet Response Time

    • Email Response Quality

    • Internet Priority of Activities

    • Internet Management Engagement and Accountability

    • Knowledge Check
  • 03

    Digital Retailing: Turning Ideas into Implementation

    • Operationalizing New Standards

    • Aligning Processes with Tools & Technology

    • Knowledge Check

    • Process Mapping for Digital Leads

    • Seamless Processes Create Omnichannel Customer Experience
  • 04

    Modern Lead Management

    • Lead Management Basics

    • Leveraging Better Quality Leads

    • Knowledge Check

    • Serve Don’t Sell Mentality

    • Defining & Advancing the Stages of Digital Retailing

    • Measuring Modern Lead Performance

    • Knowledge Check
  • 05

    Course Completion Test

    • Managing Internet Leads for Sales

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