Course Curriculum

  • 01

    Service Contact Strategies

    • Verifying and Updating Customer Records

    • Effective Service Messaging

    • Knowledge Check
  • 02

    Online Service Scheduling

    • Handling Online Service Scheduling Requests

    • Knowledge Check
  • 03

    Onboard Vehicle Diagnostic Leads

    • Handling Onboard Vehicle Diagnostic Leads

    • Knowledge Check
  • 04

    Service Appointment Strategies

    • Solid vs. Soft Appointments

    • Written Appointment Confirmation

    • Using an Appointment Confirmation Process
  • 05

    Service Customer Follow-Up Activity

    • Unappointed Service Leads

    • Missed Appointment Service Leads

    • Knowledge Check
  • 06

    Course Completion Test

    • Intermediate Service Skills

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