Course Curriculum

  • 01

    Introduction

    • Building Trust
  • 02

    Foundations

    • Rapport Building Techniques

    • Knowledge Check

    • Listening Skills

    • Persuasion Skills

    • Knowledge Check
  • 03

    Development

    • Infusing Empathy into Experiences

    • Handling Service Recovery

    • Knowledge Check
  • 04

    Course Completion Test

    • Essential Skills for Serving Today's Customers

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