What You Will Learn

The difference between a good BDC agent and a great one is a dedication to mastering their communication and follow-up skills and delivering a flawless customer experience. This program provides Service BDC Agents with everything you need to develop a high-performing business development team. Supercharge your performance and excel in your role in the Service BDC.

  • Skills Mastery

    Master the art of handling fresh service inquiries and customer service concerns and go beyond the day-to-day with proven service campaign techniques.

  • Appointment Setting

    Set more profitable service appointments with upsell opportunities and prevent lost scheduling time with process-driven appointment management strategies.

  • Objection Handling

    Confidently overcome customer concerns and objections with modernized word tracks & power phrases that build value without sacrificing experience.

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Training Plan Courses

Here are all the courses that are included in this training plan.

Meet Your Trainers

Instructor Bio:

Mike Overy, Managing Partner of Proactive Dealer Solutions, has been inspiring management teams in the automotive industry for over 30 years. Mike has become one of the most respected names in the automotive industry and a highly sought after automotive industry speaker with endorsements by manufacturers, automotive associations, and automotive groups.

Mike Overy

Managing Partner


"Everyone in my store has been certified in the program including, and most importantly, all my managers. Our team better understands lead and process management and how to measure our success better than ever before.” ~ PAT PRESTON, DEALER PRINCIPAL, PRESTON SUPERSTORE

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